Your fashion, packed and delivered carefully.

This policy applies only to orders placed directly through the Ta SwiftCart website and accepted for delivery by Ta SwiftCart.

Products purchased through another marketplace, reseller, social media seller or third-party platform may be governed by the shipping policy of that platform or seller.

Shipping availability, charges, processing time and estimated delivery may depend on the product, order value, destination postal code, courier serviceability and selected payment method.

Ta SwiftCart ships orders to serviceable locations within India through available courier and logistics partners.

Delivery availability is determined using the postal code and address entered during checkout. Some remote, restricted or difficult-to-access locations may not be serviceable.

• Delivery is subject to courier serviceability at the destination postal code.
• Cash on Delivery may not be available for every location or order.
• Certain locations may support prepaid orders only.
• Serviceability may change due to courier, regulatory or operational restrictions.

Order processing begins after successful order placement, payment confirmation where applicable and completion of any required verification.

Processing may include:

Processing may take longer during public holidays, major promotions, high order volumes, stock verification, payment review or operational disruption.

Orders placed after business hours, on Sundays or on public holidays may begin processing on the next working day.

The estimated delivery date may be displayed at checkout, on the order page, through tracking or in order-related communication.

Unless a different estimate is displayed for the relevant order, delivery generally depends on the destination category below:

Any applicable shipping, delivery, handling or Cash on Delivery charge will be displayed before the order is confirmed.

Shipping charges may depend on:

• Total order value.
• Product quantity or package weight.
• Delivery postal code and destination.
• Available courier service.
• Selected payment method.
• Promotional or free-shipping eligibility.

A free-shipping promotion may be subject to a minimum order value, selected postal codes, selected products or a limited promotional period.

If a partial cancellation or return causes the order to fall below a free-shipping threshold, the applicable shipping adjustment may be considered while calculating the refund, where permitted and communicated.

Customers must provide a complete, accurate and serviceable delivery address during checkout.

The shipping information should include:

• Recipient’s complete name.
• House, flat, building or premises number.
• Street, road, locality and landmark.
• City, district and state.
• Correct postal code.
• Active mobile number for courier contact.

Customers should review the address carefully before placing an order. Ta SwiftCart is not responsible for delay or failed delivery caused by incorrect, incomplete, inaccessible or misleading address information.

An address change may be requested only before dispatch. Approval depends on order status, courier assignment and serviceability.

Once an order is dispatched, available tracking information may be shared through email, SMS, the customer account or the Ta SwiftCart order tracking page.

Tracking information may include:

• Courier or logistics partner name.
• Shipment or airway bill number.
• Tracking link.
• Dispatch date.
• Latest available shipment status.

Courier tracking may take several hours after dispatch to become active. A temporary “shipment not found” or “details not available” message does not necessarily mean that the order has not been shipped.

Customers may use: Ta SwiftCart Order Tracking to check available order information.

An order containing multiple products may be divided into more than one shipment.

Split shipment may occur because:

• Products are stored at different fulfilment locations.
• One product requires additional processing.
• Package size or courier restrictions require separate parcels.
• Products become ready for dispatch at different times.

Separate tracking details may be issued for each parcel. Receiving one parcel does not always mean that the complete order has been delivered.

Additional shipping charges will not normally be collected merely because Ta SwiftCart divides a confirmed order into multiple shipments.

The courier partner may contact the recipient before or during delivery. Customers should keep the registered mobile number active and remain reasonably available.

The number and timing of delivery attempts are determined by the courier partner and delivery route.

Delivery may fail where:

• The recipient is unavailable.
• The customer does not answer courier calls.
• The address cannot be located or accessed.
• The postal code or locality is incorrect.
• The recipient refuses the parcel.
• Cash on Delivery payment is not available at delivery.

After unsuccessful attempts, the courier may return the parcel to the origin or fulfilment location.

Ta SwiftCart aims to dispatch and deliver orders within the communicated estimated timelines. However, delays may occur because of:

• High order volume or major sale events.
• Product or stock verification.
• Payment confirmation or fraud review.
• Public holidays, bank holidays or local holidays.
• Severe weather, flood, snowfall or natural disaster.
• Road closure, transport disruption or restricted movement.
• Courier network congestion or route delay.
• Government, regulatory or security restrictions.
• Remote-area or difficult-location delivery.
• Incorrect or incomplete customer information.

A delay alone does not automatically mean that the shipment is lost. Customers should review the latest tracking status before raising a missing-shipment request.

Customers should inspect the outer parcel at the time of delivery where reasonably possible.

If the package appears visibly open, severely damaged, wet, crushed or tampered with:

• Photograph or record the parcel condition before opening it.
• Keep the shipping label clearly visible in the photographs.
• Record an unboxing video where reasonably possible.
• Preserve the outer packaging, product packaging and tags.
• Contact Ta SwiftCart within 48 hours of delivery.

Where the courier allows delivery refusal for a visibly tampered parcel, the customer should ask the courier to record the correct refusal reason.

Product return or replacement eligibility will be reviewed under the Return and Replacement Policy .

A shipment may be treated as potentially lost where tracking remains unavailable or unchanged beyond the expected delivery period and the courier cannot confirm the parcel location.

After receiving the customer’s request, Ta SwiftCart may raise an investigation with the courier partner.

The investigation may require:

• Order ID.
• Registered customer details.
• Courier tracking number.
• Confirmation that the parcel was not received.
• Delivery-location information.

If the shipment is officially confirmed lost, Ta SwiftCart may arrange a replacement or eligible refund depending on product availability and customer preference.

A parcel may be returned to origin when delivery cannot be completed.

Common reasons include:

• Incorrect or incomplete address.
• Recipient unavailable after delivery attempts.
• Customer not answering courier calls.
• Customer refusing the parcel.
• Cash on Delivery payment not provided.
• Location becoming non-serviceable.
• Parcel damaged during transit.

For a prepaid order returned due to courier or operational reasons not caused by the customer, Ta SwiftCart may offer re-shipment or an eligible refund.

Where return to origin is caused by incorrect customer details, refusal or repeated unavailability, re-shipping charges may apply.

Refunds, where approved, will be processed according to the Refund and Cancellation Policy .

Cash on Delivery may be available for selected products, order values and serviceable postal codes.

For a Cash on Delivery order:

• The payable amount will be shown in the order confirmation.
• The customer should keep the required payment ready at delivery.
• Available payment modes at the doorstep depend on the courier partner.
• The courier may request order or recipient verification.
• Repeated refusal or misuse may result in Cash on Delivery restrictions.

Customers should not send advance payment to an unknown courier representative or personal account unless the payment request is displayed through an authorised Ta SwiftCart process.

Refusing a correct, undamaged and properly shipped parcel without an approved reason does not automatically create refund eligibility.

Where a prepaid order is refused and returned to origin, any eligible refund may be reviewed after the parcel is received back and verified.

Shipping, return-to-origin or handling charges may be adjusted where they were reasonably incurred because of customer refusal, unavailability or incorrect address, subject to applicable law.

If the delivered parcel is visibly damaged, open or tampered with, the customer should follow the damaged-parcel process rather than selecting an unrelated refusal reason.

Ta SwiftCart currently processes normal website orders for delivery within serviceable locations in India unless international delivery is specifically displayed and enabled during checkout.

Customers should not place an order using an international address unless the website confirms serviceability and applicable shipping charges.

Any future international shipment may be subject to additional shipping charges, customs duties, import taxes, documentation and destination regulations.

This policy describes Ta SwiftCart’s normal shipping and delivery process. It does not remove or restrict any non-waivable consumer right or legal remedy available under applicable law.

A shipment involving confirmed loss, damage, incorrect delivery, deficiency or another eligible issue will be reviewed using the order, courier and customer-provided information.

Contact Ta SwiftCart for dispatch, tracking, delivery delay, damaged parcel, lost shipment, return-to-origin or courier-related assistance.