Clear cancellations, transparent refunds.

This policy applies to orders placed directly through the Ta SwiftCart website using an available prepaid or Cash on Delivery payment method.

Orders placed through another marketplace, reseller or third-party seller are governed by the cancellation and refund process of that platform or seller.

Refund eligibility depends on the order status, payment status, product condition, return approval, quality-check result and reason for cancellation or refund.

A customer may request cancellation only before the order has been shipped or handed over to the courier partner.

A cancellation request may be submitted through:

• The available cancellation option under My Account → Orders.
• The official Ta SwiftCart contact and grievance-support page.
• Email sent from the customer’s registered email address.
• Customer support using the registered mobile number and relevant order ID.

A cancellation request is not complete until the order status confirms cancellation or the customer receives an official confirmation.

Once an order has been shipped or dispatched, normal customer cancellation is no longer available.

Refusing an otherwise correct parcel at the delivery location does not automatically create refund eligibility.

If a dispatched product is later received damaged, defective, incorrect or materially different from its description, the customer should raise a request under the Return and Replacement Policy .

A refund after dispatch may be considered only after the parcel is returned, received and approved through the applicable process.

Ta SwiftCart may cancel an order before dispatch in the following circumstances:

• Product, colour or selected size becomes unavailable.
• Payment fails, remains incomplete or cannot be verified.
• The delivery address is invalid, incomplete or outside the available service area.
• A clear pricing, inventory or technical error affects the order.
• The order appears duplicate or was created unintentionally.
• Fraudulent, suspicious or unauthorised activity is reasonably suspected.
• The customer cannot be contacted for necessary order verification.
• Legal, regulatory, courier or operational restrictions prevent fulfilment.

Where we cancel a successfully paid order, the eligible amount will be refunded to the original payment method.

Where an order contains multiple products, a customer may request cancellation of selected items only if those items have not entered dispatch processing.

Ta SwiftCart may also cancel an unavailable item while processing the remaining available items.

The refund for a partially cancelled order will be calculated using the amount actually paid for the cancelled item after considering:

• Item-level discounts.
• Order-level promotional discounts.
• Coupon allocation across the order.
• Applicable shipping or handling terms.
• Taxes attached to the cancelled item.

A refund may be issued in the following approved situations:

• A prepaid order is successfully cancelled before dispatch.
• Ta SwiftCart cancels a successfully paid order or item.
• Payment is collected more than once for the same valid transaction.
• Payment is successful but the order is not created and the amount is not automatically reversed.
• An eligible return passes the required quality inspection.
• An approved replacement cannot be provided because the product or size is unavailable.
• A product is confirmed damaged, defective, incorrect or materially misdescribed and an eligible refund is approved.
• A refund is required under an applicable legal or consumer-protection requirement.

A refund may be declined in the following cases, subject to applicable consumer rights:

• Change of mind after the product has been shipped or delivered.
• Refusal of a correct and undamaged parcel without an approved reason.
• Returned product fails the quality-check requirements.
• Product is used, worn, washed, altered, stitched or damaged after delivery.
• Original tags, packaging, accessories or complimentary items are missing.
• Return or cancellation request is submitted outside the applicable period.
• The reported issue is caused by misuse, improper washing or failure to follow care instructions.
• The claim is fraudulent, misleading, manipulated or unsupported.
• A product was clearly marked as final sale or non-returnable before purchase, unless defective or incorrectly supplied.

An approved prepaid refund will normally be initiated to the original payment method used during checkout.

A refund cannot ordinarily be redirected to a different card, wallet, UPI account or bank account where the original payment channel supports refund processing.

Cash refunds are not sent through cash, courier parcel or postal service.

For an approved Cash on Delivery refund, the customer may be asked to provide:

• Account holder’s name.
• Bank account number.
• IFSC code.
• Bank name and branch details.
• Verified UPI ID where UPI refund is supported.
• Relevant order and identity-verification information.

A payment may occasionally appear debited while the order remains unpaid, failed or is not created because the payment confirmation was not received.

In many cases, the bank or payment provider automatically reverses the amount without a separate refund request.

If the amount is not automatically reversed, contact Ta SwiftCart with:

• Customer name and registered contact details.
• Attempted order date and amount.
• Transaction or UTR reference number.
• Payment method used.
• Screenshot or statement showing the debit, with sensitive information concealed.

We will review the payment record with the available transaction information and initiate an eligible refund where payment was received without a valid order.

If more than one successful payment is received for the same valid order, the duplicate amount will be reviewed using the order and transaction records.

Once verified, the excess amount will normally be refunded to the original payment method from which the duplicate payment was received.

Separate successful payments for separate valid orders are not treated as duplicate payments unless the relevant order is also cancelled.

Collecting or receiving a returned product does not automatically confirm refund approval.

The refund will be processed only after the returned product passes the applicable quality-check process.

The quality check may verify:

• Product matches the original order.
• Reported issue is genuine.
• Product remains unused and unworn.
• Tags, packaging and accessories are present.
• Product has not been washed, altered, stitched or damaged after delivery.

Complete return conditions are provided in the Return and Replacement Policy .

The time taken by the bank or payment service provider to display the credited amount is outside Ta SwiftCart’s direct control.

Business days exclude Sundays, public holidays and bank holidays applicable to the relevant processing channel.

A transaction or refund reference may be shared after initiation where available.

Refunds are calculated using the amount actually paid for the eligible product or order.

The refund calculation may account for:

• Product-level discount.
• Coupon or promotional discount.
• Discount allocation across multiple items.
• Complimentary product conditions.
• Minimum-order-value requirements.

A used coupon, reward, promotional credit or expired offer may not be restored after cancellation unless the applicable offer terms provide otherwise.

If cancellation or return causes the remaining order to fall below a promotion’s minimum requirement, the refund may be adjusted using the valid price of the retained items.

Customers should first contact Ta SwiftCart for assistance with a payment, refund or order issue before raising a payment dispute or chargeback.

A customer must not raise a false or duplicate chargeback after:

• Receiving the ordered product.
• Receiving an approved replacement.
• Receiving the relevant refund.
• Authorising the transaction.
• Resolving the issue directly with Ta SwiftCart.

We may provide order, delivery, communication and refund records to the payment provider or bank while responding to a payment dispute.

This policy explains Ta SwiftCart’s normal cancellation and refund process. It does not remove or restrict any non-waivable consumer right or legal remedy available under applicable law.

A defective, unsafe, counterfeit, incorrectly supplied or materially misdescribed product will be reviewed based on the facts, available evidence and applicable consumer-protection requirements.

Contact Ta SwiftCart for cancellation, failed payment, duplicate payment, approved return or refund-status assistance.