Returns made clear, fair and straightforward.

This policy applies only to products purchased directly through the Ta SwiftCart website and delivered against a valid Ta SwiftCart order.

Products purchased through another marketplace, reseller, social media seller or unauthorised third party must be returned through the platform or seller from which they were purchased.

A return, replacement or refund is subject to the eligibility conditions, request period, product condition and quality-check requirements stated in this policy.

A return or replacement request may be accepted in the following cases:

• A product is received in a visibly damaged condition.
• A product has a genuine manufacturing defect.
• A different product, colour, design or size is delivered from the item confirmed in the order.
• The delivered product is materially different from its description or displayed product information.
• A product or essential component of the order is missing from the parcel.
• A size mismatch occurs where the relevant product was sold with selectable size options and the size issue satisfies this policy.

The delivery date shown by the courier or order tracking system will normally be used to calculate the applicable request period.

Requests raised after the applicable window may be declined unless the delay resulted from an established technical issue, incorrect delivery status or another legally valid reason.

Except where the product was received damaged or defective, the returned product must satisfy all relevant conditions below:

• The product must be unused and unworn.
• The product must not be washed, ironed, altered, stitched or repaired.
• Original brand labels, price tags, size tags and product tags must remain attached.
• Original packaging, accessories, components and complimentary items must be returned.
• The product must be free from stains, perfume, makeup, deodorant, odour, hair or other signs of use.
• The product must be packed securely to prevent damage during reverse shipment.

Trying a garment only to confirm fitting may be permitted where done carefully without removing tags, damaging the product or leaving signs of use.

If the parcel contains a damaged, defective, incorrect or incomplete product, contact us within 48 hours of delivery.

The customer may be asked to provide:

• The relevant Ta SwiftCart order ID.
• Clear photographs of the outer parcel and shipping label.
• Clear photographs showing the complete product and reported issue.
• An unboxing video showing the sealed parcel, where reasonably available or requested.
• Images of the product tags, size label and packaging.

A size return or replacement may be requested where the product listing offered selectable sizes and the customer selected a size during checkout.

The product must remain unused, unworn, unwashed, unaltered and in its original saleable condition with tags and packaging intact.

Replacement with another size is subject to stock availability. If the requested size is unavailable, we may offer another available option, store resolution or an eligible refund after approval.

A size issue caused by ignoring the available size chart or intentionally ordering an unsuitable size may be reviewed individually.

A return or replacement may be declined in the following cases:

• Change of mind, personal preference or no longer needing the product.
• Product used, worn, washed, altered, stitched, ironed, repaired or damaged after delivery.
• Missing tags, labels, accessories, packaging or complimentary items.
• Product containing stains, odour, perfume, makeup, deodorant or signs of use.
• Request submitted after the applicable return window.
• Damage caused by improper use, storage, washing or failure to follow care instructions.
• Minor colour variation caused by lighting, photography or screen settings.
• Minor fabric, print or placement variation that does not materially change the product.
• Customised, altered, personalised or made-to-order products, unless defective or incorrectly supplied.
• A product specifically marked as final sale or non-returnable before purchase, subject to applicable consumer rights.
• A fraudulent, misleading, manipulated or unsupported return claim.

Submit the request through the official Ta SwiftCart contact page or customer support channels within the applicable return period.

Where reverse pickup is available, an approved return may be collected from the original delivery address or another serviceable address confirmed by us.

The customer must pack the product securely with its original packaging, tags, accessories and included items.

If reverse pickup is unavailable for the customer’s postal code, the customer may be asked to send the product through a reliable trackable courier to the address communicated by customer support.

Return shipping responsibility or reimbursement will depend on the reason for return:

• Ta SwiftCart will ordinarily bear reasonable return shipping for an approved damaged, defective, wrong or materially misdescribed product.
• For an eligible size-related return not caused by our error, reverse shipping or handling charges may apply if clearly communicated before return approval.

Receiving or collecting a return does not automatically confirm replacement or refund approval.

The returned product may be inspected to verify:

• The product matches the original order.
• The reported issue is genuine and consistent with the evidence provided.
• The product remains unused and in the required return condition.
• Original tags, packaging, accessories and included items are present.
• The product was not damaged after delivery through use, washing, alteration or mishandling.

If the product fails quality inspection, the request may be declined. Where practicable, the product may be returned to the customer, and applicable shipping charges may be communicated.

Once the returned item is successfully collected or received and the request passes quality inspection, the approved replacement will be processed.

A new tracking link may be shared after the replacement product is shipped.

Replacement delivery timelines may vary based on stock location, customer postal code, courier availability and operational conditions.

A refund may be approved where:

• The returned product passes quality inspection.
• A replacement is unavailable.
• The approved resolution specifically provides for a refund.
• The product was damaged, defective, incorrect or materially misdescribed and a replacement cannot reasonably be completed.

For prepaid orders, the refund will normally be initiated to the original payment method.

For Cash on Delivery orders, the customer may be asked to provide verified bank account or UPI details in the name of the customer or another authorised recipient.

An approved refund is generally initiated within 5 to 7 business days after successful quality inspection. The bank, gateway or payment service provider may require additional time to credit the amount.

Shipping, handling, Cash on Delivery or other charges may be non-refundable where they were correctly incurred and the return was not caused by our error, subject to applicable law.

Complete refund conditions are available in the Refund and Cancellation Policy .

The customer must keep the return parcel ready and remain reasonably available on the scheduled collection date.

A pickup may fail because of:

• Customer or parcel not being available.
• Incorrect or incomplete pickup address.
• Customer not responding to courier calls.
• Parcel not being packed or ready for collection.
• Courier restrictions or non-serviceability.

Where a pickup fails due to the customer, a limited number of additional attempts may be arranged. Repeated failed attempts may require the customer to self-ship the product within the communicated period.

• Review the product description, available images, size chart and care instructions before ordering.
• Inspect the parcel and product promptly after delivery.
• Raise the request within the applicable return period.
• Provide accurate order details and genuine supporting evidence.
• Keep the product, tags, invoice and packaging safe until the request is resolved.
• Return all accessories, components and complimentary items supplied with the product.
• Avoid using, washing, altering or damaging the product after identifying an issue.
• Cooperate with reasonable verification, pickup and quality-check requirements.

This policy is intended to describe Ta SwiftCart’s normal return and replacement process. It does not remove or restrict any non-waivable consumer right, remedy or legal protection available under applicable law.

A defective, unsafe, counterfeit, materially misdescribed or incorrectly supplied product will be reviewed in accordance with the facts, available evidence and applicable consumer protection requirements.

Contact Ta SwiftCart for return, replacement, damaged product, missing item, size issue, pickup, quality-check or refund assistance.