Your information, handled responsibly.

This Privacy Policy applies when you access the Ta SwiftCart website, create an account, browse products, place an order, make a payment, track an order, contact customer support, submit a grievance or otherwise interact with us.

By voluntarily providing personal information and using our services, you acknowledge that your information may be processed for the purposes described in this policy, subject to applicable law.

Where consent is legally required, we may ask you to provide consent before collecting or using information for the relevant purpose.

The information collected depends on how you interact with the website and which services you use.

Personal information may be collected through the following channels:

• When you create, update or use a customer account.
• When you add products to the cart or complete checkout.
• When you submit billing, shipping or contact details.
• When you make, attempt or verify a payment through an available payment method.
• When you track an order or review account order history.
• When you request cancellation, return, replacement or refund assistance.
• When you contact customer support or the Grievance Officer.
• Automatically through cookies, server logs and similar website technologies.
• From logistics, payment and service partners where necessary to complete or support an order.

We may process personal information for legitimate and lawful business purposes, including:

• Creating and maintaining customer accounts.
• Processing, confirming and fulfilling orders.
• Verifying payments and managing failed, duplicate or disputed transactions.
• Delivering products through courier and logistics partners.
• Sending order confirmation, dispatch, delivery and service-related messages.
• Processing cancellations, returns, replacements and refunds.
• Responding to customer enquiries, complaints and grievances.
• Preventing fraud, abuse, unauthorised access and suspicious activity.
• Maintaining accounting, tax, transaction and compliance records.
• Improving website performance, usability, security and customer experience.
• Enforcing our policies, contractual rights and legal obligations.

The website may use cookies and similar technologies to remember preferences, maintain shopping-cart sessions, support customer login, improve website performance and understand how visitors interact with the website.

Cookies may be temporary session cookies or cookies that remain on the device for a limited period. Some cookies are necessary for important website functions such as cart, checkout, account login and security.

You may control or delete cookies through your browser settings. Disabling necessary cookies may affect account, cart, checkout or other website functions.

Payments may be processed through authorised banks, payment gateways, UPI applications or other payment service providers made available during checkout.

Payment service providers may separately collect information required to authorise and complete a transaction. Their handling of payment information is also governed by their own privacy and security practices.

Ta SwiftCart may receive limited transaction details such as payment status, transaction reference, payment method, amount and gateway response for order confirmation, reconciliation, customer support and refund processing.

We may share limited information where reasonably necessary to operate the store, fulfil orders, provide support or comply with applicable law.

• Courier and logistics partners: for shipment, delivery, tracking and return pickup.
• Payment service providers: for payment processing, verification, reconciliation and refunds.
• Website and technology providers: for hosting, security, communication, analytics and technical maintenance.
• Professional advisers: where accounting, legal, auditing or compliance assistance is required.
• Government or regulatory authorities: when disclosure is required by applicable law, legal process or a valid official request.
• Business restructuring: where information is reasonably required in connection with a lawful merger, reorganisation, acquisition or transfer.

We do not intend to disclose personal information to unrelated third parties for their independent use unless you have consented or the disclosure is otherwise permitted or required by applicable law.

Personal information may be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide the requested service, resolve disputes, prevent fraud and comply with accounting, tax, legal or regulatory requirements.

Different categories of information may be retained for different periods. Order and transaction records may be retained longer where required for financial, tax, compliance, warranty, dispute or legal purposes.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and technical limitations.

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

• Restricting access to information based on operational requirements.
• Using website, account and transaction security controls.
• Working with service providers that support secure processing and service delivery.
• Reviewing suspicious activity and unauthorised access attempts.
• Maintaining reasonable backup, access and incident-management procedures.

No internet transmission or electronic storage system can be guaranteed to remain completely secure. Customers should protect account passwords, OTPs and devices and promptly report suspected unauthorised activity.

Subject to applicable law and identity verification, you may contact us regarding the personal information associated with your account or interactions.

We may request reasonable identity or order verification before acting on a privacy request. A request may be limited or refused where retention or processing is required by applicable law, fraud prevention, legal claims or an ongoing transaction.

Ta SwiftCart is intended for customers capable of entering into a valid purchase transaction. A minor should use the website only with the involvement and supervision of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children for independent commercial profiling. A parent or guardian who believes that a child has submitted personal information without proper authorisation may contact us.

The website may contain links, buttons, integrations or services operated by third parties, including payment, courier, social media or communication providers.

Third-party websites and services operate under their own terms and privacy policies. Ta SwiftCart is not responsible for the independent privacy practices, content or security of a third-party service.

Customers should review the relevant third-party terms and privacy information before providing personal or payment information to that service.

We may update this Privacy Policy to reflect changes in our website, services, business operations, technology, security practices or applicable requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, account, email or another appropriate method where required.

Customers are encouraged to review this page periodically to remain informed about our information practices.

For privacy questions, correction requests, account concerns, suspected unauthorised access or grievances, contact Ta SwiftCart through the details below.